TERMS AND CONDITIONS

LULVA INSIGHTS SRL trades under the STROBE Cycling Club brand and is the merchant, the direct provider of the indoor cycling services and the contracting party with the customer. LULVA INSIGHTS SRL issues invoices and other tax documents for purchases, as required by law.

Legal name: LULVA INSIGHTS SRL. Tax ID (CUI): 52231474. Trade Registry No.: J2025056063003. VAT-registered company.

Registered office: 25 Argentina Street, ground floor, Sector 1, Bucharest, postal code 011753, Romania.

Working point and studio: Str. Nicolae G. Caramfil 87, Level −1, 014142 Bucharest.

Contact: hello@strobecyclingclub.com, 0725 245 804.

STROBE offers instructor-led indoor cycling rides delivered in person at the studio. A ride usually lasts around 50 minutes, as shown in the ride information.

Taking part requires a booking and depends on availability. Buying a pack does not book a place automatically or guarantee availability in a particular ride.

You book through a STROBE account using accurate information and are responsible for keeping access to it secure.

Bookings can be made while places are available and close 30 minutes before the ride starts. A booking is confirmed when it appears under your upcoming rides.

The booked ride must take place before the credit used for it expires.

The available packs, their number of rides and their price in RON are shown on the pack pages and on the payment page. The information shown to the customer and confirmed at the time of purchase applies.

All current packs are valid for 30 days from purchase. A booked ride must take place during that validity period. There is no Unlimited membership and packs do not renew automatically. Later price changes do not alter the terms of a purchase already confirmed.

The total price and any applicable discount are shown before payment is confirmed. The final price is determined by the STROBE system, not by information sent from the browser.

Not using a pack for personal reasons, leaving town, absence or expired credits do not automatically give a right to a refund or extension. This does not affect statutory consumer rights or situations where STROBE cannot provide the services.

Payment methods: online by card through NETOPIA Payments, when the option is available on the payment page; at the studio, by cash or card. Card details are entered only on NETOPIA's secure page.

For an online purchase, a pack is activated only after NETOPIA provides verified payment confirmation. Returning to the website does not confirm payment and does not grant credits.

After activation, STROBE sends a purchase confirmation by email. It is separate from any message sent by NETOPIA and is not a tax invoice. The invoice is issued by LULVA INSIGHTS SRL as required by law.

You are buying indoor cycling sports services. No goods are delivered by courier and there are no shipping charges.

After verified confirmation of an online payment, the pack is activated electronically in the account. Activation is automatic and normally takes place within a few minutes of confirmation; this is an estimate, not a guaranteed deadline.

Credits appear in the account and can be used to book available rides. Rides are delivered in person at Str. Nicolae G. Caramfil 87, Level −1, 014142 Bucharest, on the date and at the time booked.

If the pack does not appear after payment is confirmed, contact hello@strobecyclingclub.com or 0725 245 804.

For a purchased credit, cancelling at least 12 hours before the ride returns the credit with its original expiry date. Cancelling less than 12 hours before, or not attending, means the credit counts as used.

Returning a credit after a booking cancellation is not a refund of the pack price.

After two recorded no-shows in the previous 30 days, new bookings are paused until the STROBE team restores access. Existing bookings remain in place and may still be cancelled under these rules.

If STROBE cancels a ride, the credit returns to the account. If its original expiry prevents you from using it, email hello@strobecyclingclub.com so we can review the situation and apply your rights.

FIRST RIDE is one free ride per person, subject to the existing eligibility checks. It is booked from the account without payment and is not a purchased pack.

FIRST RIDE is used when booked. A cancellation by the customer, at any time, or a no-show does not restore it. If the studio cancels the ride, FIRST RIDE is restored and can be used for another ride.

BLACK FRIDAY is the only available discount campaign. While active, 5, 10 and 15 ride packs automatically cost 390, 690 and 990 RON, instead of the standard 490, 890 and 1,290 RON. 1 RIDE remains 110 RON. All packs remain valid for 30 days from purchase. No code is needed and discounts cannot be combined.

Standard prices return when the campaign ends. Pricing is checked when payment starts, and already initiated payments retain the amount confirmed before payment. A purchase activates only after verified NETOPIA confirmation. Attending FIRST RIDE does not activate another discount; previous promotional offers and codes are permanently discontinued.

Arrive before your ride for preparation and bike setup. Access may be restricted after the ride starts if late entry affects safety or the ride.

Wear suitable clothing and footwear, follow the instructor's directions, and use the bike and other equipment correctly.

Indoor cycling involves physical effort and inherent risks. Stop and tell the instructor if you experience pain, dizziness or unusual discomfort. If you have a condition, restriction or concern about exercise, consult your doctor before taking part.

STROBE rides involve physical exertion, dynamic and potentially flashing lighting, and music played at high volume. If you are pregnant, have a medical condition that may affect your ability to exercise safely, or are sensitive to flashing lights or loud sounds, please seek appropriate medical advice before participating. Inform your instructor of any relevant limitations before the session. You are encouraged to ride at your own pace and may reduce the intensity or stop at any time.

A minor may take part only after written consent from a parent or legal guardian is received before the first ride and the suitability of the equipment and training is checked.

The consent is provided before taking part, at reception or by email, and the team checks before the ride that the bike and equipment can be set up appropriately. Without consent, a minor cannot take part.

For online purchases where the law provides a withdrawal right, a consumer may withdraw without giving a reason within 14 days of entering the contract, using the form below or an unequivocal statement emailed to hello@strobecyclingclub.com.

We confirm receipt of an online declaration without delay. Receipt does not automatically approve a refund or remove credits; the request is reviewed under the contract, services already provided and applicable law.

If you expressly asked for service to begin during the withdrawal period and used services before withdrawing, we may request the proportionate amount for services provided before your notice, where the law permits. Activation of the pack in your account alone is not full performance of the services.

Where withdrawal is valid, reimbursement is made without undue delay and no later than 14 days after we receive the declaration, in principle using the original payment method unless otherwise agreed without cost to the consumer.

Cancelling a booking is different from withdrawing from the contract: a cancellation concerns one ride and is made from the account under the Cancellations section; withdrawal concerns the online purchase contract for the pack.

STROBE is responsible for its services as required by law. Participants must follow safety rules, but nothing in these terms excludes liability that cannot be limited by law or restricts mandatory consumer rights.

Email hello@strobecyclingclub.com or call 0725 245 804 with a complaint. We will acknowledge it and reply in writing.

If we cannot resolve it together, you may contact the Romanian consumer authority (ANPC) or use its alternative dispute resolution service (SAL): https://reclamatiisal.anpc.ro/.

The version accepted at the time of purchase applies to that purchase. Later updates do not retroactively change packs already bought and will be published before applying to new purchases.